Terms & privacy

01Terms and conditions

These terms and conditions apply to all offers, quotations and agreements between InnoDIGI, established at Sluiskeshoeven 8, 5244 GM Rosmalen, and its clients. By placing an assignment, the client accepts these terms and conditions.

1. Applicability

These terms and conditions apply to every offer, quotation and agreement between InnoDIGI and a client, unless otherwise agreed in writing. Any purchasing or other conditions of the client do not apply, unless InnoDIGI has expressly accepted them in writing.

2. Quotations and agreements

All quotations are without obligation and are valid for 30 days, unless stated otherwise. An agreement is formed at the moment the client accepts a quotation in writing or by email, or when InnoDIGI has actually started carrying out an assignment. Amendments or additions to the agreement are only valid if agreed in writing.

3. Performance and delivery

InnoDIGI carries out the work to the best of its insight and ability, in accordance with the requirements of good craftsmanship. Stated lead times are indicative; exceeding them does not entitle the client to compensation or dissolution of the agreement. InnoDIGI has the right to have the work carried out wholly or partly by third parties. The client is responsible for supplying the required materials, information and approvals in good time.

4. Payment

Unless otherwise agreed, payment must be made within 30 days of the invoice date. In the event of late payment the client is in default by operation of law and InnoDIGI is entitled to charge the statutory (commercial) interest. All costs incurred by InnoDIGI in collecting outstanding claims, including extrajudicial collection costs, are payable by the client. For large projects InnoDIGI is entitled to request a down payment of up to 50% of the quoted amount.

5. Liability

InnoDIGI's liability is limited to the amount paid out in the case in question by its liability insurance, increased by the excess. If the insurer does not pay out or the damage is not covered by the insurance, liability is limited to the invoice amount of the assignment concerned, up to a maximum of the amount invoiced in the preceding twelve months. InnoDIGI is never liable for indirect damage, consequential damage, lost profit or missed savings. The client indemnifies InnoDIGI against claims by third parties arising from the use of the products and services supplied.

6. Intellectual property

All intellectual property rights in the products developed by InnoDIGI — including designs, code, texts and images — rest with InnoDIGI, unless otherwise agreed in writing. After payment in full, the client obtains a non-exclusive right of use for the agreed purpose. The client is not permitted to reproduce or publish products, or make them available to third parties, without InnoDIGI's prior written consent. Materials supplied by the client remain the property of the client; the client warrants that it is authorised to use them and indemnifies InnoDIGI against any third-party claims in this respect.

7. Cancellation and termination

Ongoing agreements (such as hosting or maintenance contracts) are entered into for the agreed period and are renewed tacitly, unless one of the two parties cancels the agreement in writing, observing a notice period of one month before the end of the current period. In the event of interim cancellation by the client, the full amount for the current period remains payable. InnoDIGI may terminate the agreement with immediate effect if the client is in default with regard to payment obligations or acts in breach of these terms and conditions.

8. Force majeure

In the event of force majeure — including failures at suppliers, power cuts, internet outages, natural disasters and government measures — InnoDIGI is not obliged to fulfil any obligation. If the force majeure situation continues for longer than 60 days, both parties have the right to dissolve the agreement in writing without any obligation to pay compensation arising.

9. Applicable law and disputes

All agreements are governed exclusively by Dutch law. Disputes will be submitted at first instance to the competent court in the Oost-Brabant district.

02Privacy policy

InnoDIGI values your privacy. In this privacy policy we explain which personal data we process, on what legal basis, and how we protect it. This policy relates to the website www.innodigi.nl and the services InnoDIGI provides.

1. Data controller

InnoDIGI, established at Sluiskeshoeven 8, 5244 GM Rosmalen, is responsible for the processing of personal data as described in this privacy policy. If you have any questions, you can contact us at info@innodigi.nl or 073-2340321.

2. Which data do we process?

When you fill in our contact form, we process the following data:

• Name
• Email address
• Telephone number (optional)
• Organisation (optional)
• The content of your message

These data are used exclusively to answer your question or to process your request. We do not process any data for marketing or profiling purposes. How we keep visitor statistics is explained under Cookies and visitor statistics.

3. Legal basis

The processing of your data via the contact form is based on your consent (Article 6(1)(a) GDPR). For the performance of agreements, we process data on the basis of necessity for the performance of the agreement (Article 6(1)(b) GDPR). We only place the cookie with a visitor ID for visitor statistics with your consent (Article 6(1)(a) GDPR).

4. Cookies and visitor statistics

We measure on our own server how this website is used, so that we can improve it. For this purpose, with every page visit we receive the address visited, the previous page on our site, the domain name of the website you came from, your screen resolution, your browser and your language setting. These data remain on our own server and we do not share them with third parties.

Only if you click “Akkoord” (Accept) in the cookie notice do we additionally place one first-party cookie with a random visitor ID, so that we can count returning visitors. This cookie is valid for 12 months. If you click “Weigeren” (Decline), we do not place it; if you withdraw your consent later, we remove it again. We store your choice in your browser, and we record your consent or withdrawal with the visitor ID on our server.

In addition, your browser remembers (via localStorage) a few settings that you choose yourself, such as your accessibility settings and whether you have already seen the welcome animation. These data do not leave your device.

On the contact page and in the message window we use Google reCAPTCHA to keep out spam. In doing so, Google may process data and place a functional cookie; you can read more about this in Google's privacy policy. We do not place marketing cookies.

5. Retention period

We do not keep the data you provide via the contact form for longer than is necessary for the purpose for which it was collected. Messages and the associated personal data are deleted no later than 12 months after the last contact, unless a longer retention period is required by law (for example for the statutory tax retention obligation).

6. Security

We take appropriate technical and organisational measures to protect your personal data against loss, unauthorised access and misuse. The website uses a secure connection (TLS/SSL).

7. Processors and third parties

To deliver our services (including hosting and email) we may use processors. Data processing agreements have been concluded with these parties in accordance with the GDPR. We do not provide your data to third parties, unless this is necessary for the performance of the agreement or we are legally obliged to do so.

8. Your rights

Under the General Data Protection Regulation (GDPR) you have the right to:

• Request access to your personal data
• Have your data rectified or completed
• Have your data erased
• Have the processing restricted
• Object to the processing
• Transfer your data (data portability)

You can submit a request via info@innodigi.nl. We respond to your request within four weeks. In addition, you always have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

9. Changes

InnoDIGI reserves the right to amend this privacy policy. The most up-to-date version is always available on this page. In the event of major changes we will inform you via the website.

03Domain name registration terms

The respective terms of the registries apply to the registration of domain names. You agree to these when you order a domain name from us (whether registration, renewal or transfer).

• .nl — General terms and conditions for .nl domain name holders (SIDN)
• .eu — .EU registry terms (EURid)
• .be — Terms for .be domain name holders (DNS.BE)
• .mobi / .pro / .info / .org — Terms and Conditions (Afilias)
• ICANN Registrant policy
• Registrant Educational Materials (ICANN)
• Registrant Benefits and Responsibilities (ICANN)

The cost of retrieving a domain name from quarantine or reactivating it is € 150,- excl. VAT. This relates to establishing the identity of the applicant and the costs charged by the registries.